Orders & Returns

Returns

As alfred.com offers the most up-to-date product information, sample pages, and audio files to help you make an informed purchasing decision, we will only accept returns in the following two instances:

1. The product you received is defective or damaged.

2. What we shipped does not match what you ordered.

In both cases, please contact our Customer Service team within 30 days of receiving your shipment to report the defective, damaged, or incorrect items, which we will happily replace at no additional cost. You can reach us via email at customerservice@alfred.com or by filling out our contact form.

Unfortunately, we are not able to accept any returns without prior approval, so please contact us first so that we can suggest the best solution as quickly as possible.

Ordering FAQs

1. Order Modifications

We are unable to add to or modify orders once they have been submitted.

2. Shipping

We offer a $3.99 flat rate budget shipping option (Media Mail), and a $5.99 flat rate standard shipping option (UPS Ground) within the contiguous United States. For shipping outside of the contiguous United States and rush shipping, charges are automatically calculated based on weight and location. Orders ship from our warehouse Monday - Friday (except holidays). Orders shipped by UPS will only deliver on business days. 

Free shipping on select promotions is only valid for orders shipping within the United States and Canada.  

3. Purchase Orders

Please visit alfred.com/school-purchase-orders and fill out the application to get set up with a school account so that you can order by purchase order directly from alfred.com. 

4. Order Tracking

Tracking information will be provided in your shipping confirmation email.

5. Payment Options

We accept Visa, Amex, Mastercard, and Discover. We also offer express checkout with PayPal. We do not currently accept school purchase orders online. To order via purchase order, please email customerservice@alfred.com.

6. International Orders

We are pleased to offer our digital sheet music catalog globally. Please note that we are only able to ship to the following locations: 

• United States
• Canada
• Puerto Rico
• United Kingdom
• European Union

6. Availability

Product availability is subject to change.

7. Tax Exemption

To apply for tax exempt status, please submit your tax exempt details at alfred.com/tax-exemption. Note: before you apply, please make sure to create an account using the same email address submitted on the tax exemption application.